Team: Product

Reporting to: Senior Director of Product Management

Location: Asia-based Preferred

About ELSA

ELSA is a global leader in AI-powered English communication training, dedicated to transforming how people learn and speak English with confidence. Founded in 2016 and headquartered in San Francisco, we operate across the U.S., Vietnam, Portugal, Indonesia, Brazil and Japan.

Powered by proprietary speech-recognition technology and generative AI, ELSA delivers real-time, hyper-personalized feedback to help learners improve pronunciation, fluency, and overall communication effectiveness. With over 50 million learners and 1 billion hours of anonymized speech data, ELSAs depth of language training intelligence is unmatched in the industry.

Our B2B flagship platforms ELSA Enterprise and ELSA Schools empower organizations and educational institutions to elevate communication capabilities and unlock personal and professional opportunities for their people. We design engaging, bite-sized learning experiences that adapt to each learners goals and context, ensuring measurable improvement and lasting confidence.

Our vision is to become the global standard for real-time English communication training, enabling 1.5 billion language learners worldwide to speak clearly, be understood, and share their stories with the world.

Backed by world-class investors including Googles Gradient Ventures, Monks Hill Ventures, and SOSV, ELSA has been recognized among the top global AI innovators:

• Forbes Top 4 Companies Using AI to Transform the World

• Research Sniper Top 5 Best AI Apps

• ASU+GSV EdTech 150

• CB Insights Top 100 AI Companies

We are scaling aggressively on the enterprise side — moving from a tool that companies deploy to a platform that enterprises depend on. That means deeper integrations, smarter engagement loops, and the kind of reporting that makes renewal decisions easy.

Join us in shaping the future of language learning and empowering millions to unlock opportunity through confident communication.

Job overview:

As Senior Product Manager for B2B, you will own the product experience for ELSA's enterprise segment — from the moment a company enrolls learners to the day they renew (and expand). You'll work directly with the Head of Product, engineering, customer success, and our largest clients to build the features that drive measurable skill improvement and make ELSA sticky at the account level.

This is a high-ownership role. You'll own enterprise engagement, admin tooling, reporting, and the integrations that make ELSA work inside large organizations. You'll sit close to revenue — your roadmap directly impacts renewal rates and expansion ACV

Key Responsibilities

• End-to-end product development for the B2B segment — admin dashboards, learner engagement, manager reporting, LMS/SSO integrations, and onboarding flows for enterprise accounts

• The engagement loop that keeps learners active after their first month — because disengagement in months 2–3 is where B2B churn begins

• Product metrics tied to learning outcomes (e.g. proficiency score improvement) and account health (active learners, usage depth, renewal risk signals)

• Zero-touch enrollment and scalable onboarding for large enterprise deployments — reducing CS burden and time-to-value for new accounts

• Collaboration with the AI/ML team to surface personalized learning paths and coaching insights that administrators and L&D teams can act on

• A clear, well-prioritized roadmap grounded in customer evidence, renewal data, and commercial impact — communicated directly to the CEO, Head of B2B, and enterprise clients

• Voice of the customer inside PED — synthesizing feedback from CS, account managers, and client QBRs into concrete product decisions

What You Will Have

Must-Haves:

• 5+ years of product management in B2B SaaS or enterprise-facing digital products

• Demonstrated experience driving measurable outcomes in enterprise accounts — activation, engagement, renewal, or expansion

• Strong analytical instincts — comfortable working with product analytics (Amplitude, Mixpanel, or similar) and structured data to diagnose engagement gaps and prioritize interventions

• Experience building or improving admin tools, reporting dashboards, or enterprise onboarding flows

• Excellent written and verbal English; able to present roadmap trade-offs credibly to C-suite and to enterprise client stakeholders

• High ownership mentality — you treat pipeline health and renewal rates like your own business

Strongly Preferred:

• Experience with HubSpot (Sales, Marketing, Service, Operations Hubs)

• Experience with quoting engines, billing systems, or CPQ tools.

• Familiarity with data warehouses and ETL pipelines principles.

• Understanding of SaaS principles, challenges, and best practices.

• Python knowledge to write custom scripts for data transformations or to interact with APIs.

• AI tool familiarity LangChain, LLM orchestration frameworks, RAG pipelines, etc.

Why ELSA

• Mission that matters — millions of professionals improve their careers through better English communication every day

• Proprietary speech AI with a genuine moat — our coaching engine is not a wrapper on a general LLM

• Fast-moving, low-bureaucracy culture — your roadmap can reach enterprise users across dozens of countries within weeks of launch

• Significant upside as ELSA scales its enterprise business globally, including large-scale partnerships across Asia

• Fully remote-friendly with a globally distributed team

• A product leader who moves fast, thinks in frameworks, and will invest directly in your growth

• Comprehensive employee well-being benefits.

• Opportunity to contribute to a fast-growing, well-funded Silicon Valley startup with global impact.